Service and Maintenance
Bonneville’s Service and Maintenance Group is the fastest-growing part of our company, and that growth is rooted in our past. Put plainly, it comes down to reputation. The most important factor behind this growth has been our ability to deliver world-class service where other integrators have failed to make the grade, whether the project involves structured cabling and optical fiber certification or the ongoing maintenance of your systems. We put nothing ahead of customer delight. The innovation, solutions, education, and hard work that go into delighting new customers go into retaining existing ones as well. We show customers they made the right choice, so no further searching is required.
Our most comprehensive maintenance agreement provides expert technical service 24 hours per day, 365 days per year. This coverage includes the repair or replacement of any covered system component that fails during normal usage. An authorized user just has to call or click our Service Department and a technician will be on-site within four hours.
Under the Labor Coverage agreement Bonneville will put a technician at the client’s disposal on 24 hours per day, 365 days per year basis. Our technician will troubleshoot the problem and make repair recommendations. Parts and equipment to complete the repair will then be invoiced separately. An authorized user just has to call or click our service department and a technician will be on-site within four hours.
Having experienced technical assistance just a phone call away can be very helpful. Bonneville has technicians with trucks, ladders and equipment who can be deployed to your site to recommend, repair or replace damaged components. An authorized user just has to call or click our Service Department and a technician will be scheduled to roll.
Many times an ounce of prevention turns out to be all you need. Bonneville offers Planned Maintenance Programs that provides scheduled maintenance for all telecommunications, electrical, security and life safety systems. This plan is very flexible and can be easily modified as needs change.